Widerrufsrecht
Return, Refund, Shipping and Delivery Policy
Last Updated: August 31, 2026
This Return, Refund, Shipping and Delivery Policy applies to purchases made through the kaqyvj online store.
The online store is operated by:
Danfoss Power Electronics A/S
Bjerndrupvej 51
6360 Tinglev
Denmark
CVR Number: 19883876
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
We aim to provide customers with clear and transparent information about order processing, shipping, delivery, tracking, cancellations, returns, exchanges, damaged or defective products, and refunds.
Please read this policy carefully before placing an order.
1. Order Processing
Once we receive your order and payment has been successfully authorized or confirmed, we begin processing your order.
Our normal order processing time is:
-
Minimum processing time: 1 business day
-
Maximum processing time: 3 business days
Order processing may include:
-
Order verification
-
Payment confirmation
-
Product preparation
-
Inventory verification
-
Packaging
-
Shipping label preparation
-
Transfer of the parcel to the shipping carrier
Processing time is separate from transit or shipping time.
Orders are normally processed during regular business days.
Weekends, public holidays, and other official non-working days are generally not counted as business days.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
If an unexpected issue significantly affects the processing of your order, we may contact you using the email address or telephone number provided during checkout.
2. Shipping and Transit Time
After your order has been processed and handed over to the applicable shipping carrier, the transit period begins.
Our normal estimated transit time is:
-
Minimum transit time: 5 business days
-
Maximum transit time: 8 business days
Our normal estimated delivery timeframe is therefore:
Order processing: 1–3 business days
Transit time: 5–8 business days
Estimated total delivery time: approximately 6–11 business days
The total delivery time is calculated from the time order processing begins until the estimated delivery of the parcel.
These delivery periods are estimates and are not guaranteed delivery dates.
Actual delivery times may occasionally vary because of circumstances outside our reasonable control, including:
-
Carrier delays
-
Public holidays
-
Severe weather conditions
-
Transportation disruptions
-
High seasonal shipping volumes
-
Incorrect or incomplete delivery addresses
-
Customs or import procedures where applicable
-
Local delivery restrictions
-
Other exceptional circumstances
If you believe that your shipment is significantly delayed, please contact us at:
3. Shipping Method
Orders are delivered using parcel or postal shipping services appropriate for the destination.
The exact shipping carrier may vary depending on factors such as:
-
Destination
-
Product type
-
Package size
-
Package weight
-
Fulfillment location
-
Carrier availability
Where tracking is available, tracking information will be provided after the order has been dispatched.
4. Shipping Costs
Any applicable shipping charge will be clearly displayed to the customer before the order is completed.
The shipping cost shown during checkout is the applicable shipping charge for that order unless otherwise clearly stated.
Customers will have the opportunity to review the order total, including any applicable shipping charges, before completing payment.
We do not intentionally add undisclosed shipping charges after an order has been submitted.
5. Order Tracking
Where tracking is available for the applicable shipping method, tracking information will normally be sent after the order has been dispatched.
Tracking information may include:
-
Tracking number
-
Carrier information
-
Tracking link or tracking instructions
-
Shipping status
Please note that a tracking number may not become active immediately.
After a shipping label is created or the parcel is transferred to the carrier, it may take some time for the carrier's tracking system to display the first update.
If you have not received tracking information or believe your tracking information is incorrect, please contact:
6. Delivery Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Before submitting an order, please verify:
-
Full recipient name
-
Street name
-
House or building number
-
Apartment or unit number, where applicable
-
Postal code
-
City
-
Country
-
Telephone number, where requested
-
Email address
If you discover an error in your shipping information after submitting an order, contact us as soon as possible:
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
We will make reasonable efforts to correct the address if the order has not yet been processed or dispatched.
However, we cannot guarantee that a delivery address can be changed after an order has entered the fulfillment or shipping process.
7. Failed or Undeliverable Deliveries
A parcel may occasionally be returned to the sender because of:
-
Incorrect address information
-
Incomplete address information
-
Failed delivery attempts
-
Refusal of delivery
-
Failure to collect a parcel from a collection point
-
Other carrier-related delivery issues
If your parcel is returned as undeliverable, please contact us.
We will review the circumstances and provide information about the available options.
Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the failed delivery.
8. 30-Day Return Policy
We offer customers a 30-calendar-day return period.
The return period begins on the date on which you receive the product.
You must contact us and request a return within 30 calendar days after receiving your order.
This voluntary return policy is in addition to any mandatory consumer rights that may apply to your purchase.
9. Return Eligibility
To qualify for a return under our voluntary return policy, the product should generally:
-
Be in the same condition in which it was received
-
Not have been unnecessarily used
-
Not have been unnecessarily installed, altered, or modified
-
Include original parts and accessories where applicable
-
Include original labels or tags where applicable
-
Be returned in its original packaging where reasonably possible
-
Include a receipt, order confirmation, order number, or other valid proof of purchase
Customers may reasonably inspect a product to determine its nature, characteristics, and functionality.
If a product has been handled beyond what is reasonably necessary and this results in diminished value, an appropriate deduction from the refund may be made where permitted by applicable consumer law.
The absence of original packaging does not automatically remove any mandatory consumer rights you may have under applicable law.
10. How to Request a Return
You must contact us before sending a product back.
To request a return, contact:
Danfoss Power Electronics A/S
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
When submitting your return request, please provide, where applicable:
-
Full name
-
Order number
-
Email address used for the order
-
Product you wish to return
-
Quantity being returned
-
Reason for the return
-
Description of any problem
-
Photographs if the product is damaged, defective, or incorrect
After receiving your request, we will review it and provide the appropriate return instructions.
Do not send your product back before receiving return instructions from us.
Returns sent without sufficient information or without prior contact may result in processing delays.
11. Return Address
The appropriate return address will be provided after your return request has been reviewed.
Do not automatically send returned products to our registered business address unless our customer service team specifically instructs you to do so.
The appropriate return location may depend on:
-
The product
-
The order
-
The fulfillment location
-
The carrier
-
The reason for return
-
Other logistical considerations
After your return request is approved, we will provide the applicable return address and return instructions.
For return authorization, contact:
Returned products should be packaged securely to reduce the risk of damage during transportation.
We recommend retaining your shipping receipt and, where available, using a trackable shipping service until your return has been successfully completed.
12. Return Shipping Costs
For an ordinary voluntary return or change-of-mind return, the customer is generally responsible for the direct cost of returning the product unless:
-
We expressly agree to cover the return shipping cost;
-
The return results from an error attributable to us;
-
The product was incorrect, damaged, or defective when received and applicable law requires us to bear the cost; or
-
Applicable consumer law otherwise requires us to cover the cost.
Before returning a damaged, defective, or incorrect product, please contact us.
We will review the situation and provide appropriate instructions.
13. No Undisclosed Restocking Fee
We do not charge an undisclosed restocking fee.
If any specific deduction is legally applicable because a product has diminished in value as a result of handling beyond what was necessary to establish its nature, characteristics, and functionality, this will be assessed in accordance with applicable consumer law.
Mandatory consumer rights remain unaffected.
14. Damaged Products
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, contact us as soon as possible:
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
Please provide:
-
Order number
-
Description of the damage
-
Photographs of the product
-
Photographs of the packaging where relevant
-
Any other information reasonably necessary to review the issue
Please retain the product and its packaging while we review the case unless we instruct you otherwise.
15. Defective Products
If you believe that your product is defective, please contact:
Provide your order number and a clear description of the issue.
Where reasonably necessary, we may request photographs, video, or other relevant information to understand the problem.
Depending on the circumstances and applicable law, an appropriate solution may include:
-
Repair
-
Replacement
-
Exchange
-
Partial refund
-
Full refund
-
Another legally appropriate remedy
Nothing in this policy limits mandatory statutory rights concerning defective or non-conforming products.
16. Incorrect Products
If you receive a product that is different from the product you ordered, contact us as soon as reasonably possible.
Please provide:
-
Your order number
-
Description of the product ordered
-
Description of the product received
-
Photographs where appropriate
Do not return an incorrect product before receiving instructions from us.
We will review the issue and provide an appropriate solution.
17. Missing Products
If your order contains multiple products and one or more products appear to be missing, please first review your shipping confirmation because products may occasionally be shipped separately.
If you still believe an item is missing, contact:
Please include your order number and details of the missing product.
18. Products Excluded From Voluntary Returns
Certain categories of products may be excluded from our voluntary return policy where permitted by applicable law.
Examples may include:
-
Perishable products
-
Products made to customer specifications
-
Personalized products
-
Custom-made products
-
Sealed hygiene-related products after the seal has been broken
-
Hazardous materials
-
Flammable liquids
-
Flammable gases
-
Other products that cannot legally or safely be returned
If you are unsure whether a product is eligible for return, please contact us before sending it:
These exclusions do not remove mandatory statutory rights relating to defective, damaged, incorrect, or otherwise non-conforming goods.
19. Sale Items
Products purchased during a sale or promotional period remain subject to applicable mandatory consumer rights.
Where permitted by law, certain promotional items may have specific conditions under our voluntary return policy.
Any such condition must be communicated clearly before purchase.
20. Gift Cards
Gift cards or similar stored-value products may be excluded from voluntary returns where permitted by applicable law.
This does not affect any mandatory statutory rights that may apply.
21. Exchanges
If you wish to exchange a product for another size, version, model, or variant, please contact us first.
Depending on availability, we may recommend that you:
-
Request a return for the original product.
-
Follow the return instructions provided by us.
-
Return the original product.
-
Place a separate order for the desired product.
A replacement product cannot be guaranteed to remain in stock while the original return is being processed.
22. EU 14-Day Right of Withdrawal
If you are a consumer and your purchase falls within applicable EU distance-selling rules, you generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable statutory exceptions.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the goods.
For orders containing multiple products delivered separately, applicable law determines when the withdrawal period begins.
To exercise the right of withdrawal, you must communicate your decision to withdraw through a clear statement before the applicable withdrawal period expires.
You can contact us at:
Danfoss Power Electronics A/S
Bjerndrupvej 51
6360 Tinglev
Denmark
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
You may communicate your decision by email or another clear written statement accepted by us.
After notifying us, please follow the return instructions provided by our customer service team.
23. Product Inspection Under the Right of Withdrawal
You may inspect and handle the product only to the extent reasonably necessary to establish its:
-
Nature
-
Characteristics
-
Functionality
This is generally comparable to the level of inspection that would reasonably be possible in a physical retail store.
Where permitted by applicable law, you may be responsible for diminished value resulting from handling beyond what was reasonably necessary to establish the nature, characteristics, and functionality of the product.
Mandatory statutory exceptions to the right of withdrawal remain applicable.
24. Refunds
Once we receive an eligible returned product, we will review the return.
After the return has been reviewed, we will notify you regarding the status of your refund.
If the refund is approved, the applicable amount will normally be returned to the original payment method, unless:
-
Another method has been expressly agreed; or
-
Applicable law requires otherwise.
Approved refunds are normally processed by us within 10 business days.
Please note that processing the refund on our side and receiving the money in your bank account are separate processes.
After we issue the refund, your:
-
Bank
-
Credit card issuer
-
Debit card provider
-
Payment processor
-
Other payment service provider
may require additional time before the funds appear in your account.
25. Original Delivery Charges
Where applicable consumer law requires reimbursement of standard outbound delivery charges following a valid statutory withdrawal, those charges will be handled in accordance with applicable law.
Any additional cost resulting from the customer's choice of a delivery method that is more expensive than our standard delivery option may not be refundable where permitted by law.
26. Partial Refunds
A partial refund may be appropriate in circumstances permitted by applicable law, including where a product has suffered diminished value as a result of handling beyond what was reasonably necessary to establish its nature, characteristics, and functionality.
Any deduction will be assessed reasonably and in accordance with applicable law.
27. Delayed or Missing Refunds
If you have not received an expected refund, please:
-
Check the payment method originally used for the purchase.
-
Check your bank or card account again.
-
Contact your bank, card issuer, or payment provider because processing times can vary.
If more than 15 business days have passed since we confirmed approval of your refund and the funds still do not appear, contact:
Please provide:
-
Your name
-
Order number
-
Return information
-
Any relevant refund confirmation
We will review the status of the refund.
28. Order Cancellation
If you wish to cancel an order, contact us as soon as possible:
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation request.
However, we cannot guarantee cancellation once fulfillment has started.
If your order has already been dispatched, you may need to receive the parcel and then follow the applicable return procedure.
Your statutory withdrawal rights, where applicable, remain unaffected.
29. Changes to an Order
If you need to change an order after placing it, contact us immediately.
Possible changes may include:
-
Delivery address correction
-
Contact information correction
-
Cancellation request
Changes cannot be guaranteed after processing or fulfillment has begun.
30. Proof of Purchase
To process a return, refund, exchange, cancellation, or product-related claim, we may request reasonable proof of purchase.
Acceptable documentation may include:
-
Order number
-
Order confirmation
-
Invoice
-
Receipt
-
Payment confirmation
-
Other relevant purchase documentation
This information helps us identify the transaction and process the request correctly.
31. Customer Responsibilities
Customers are responsible for:
-
Providing accurate order information
-
Providing an accurate delivery address
-
Reviewing the order before payment
-
Following return instructions
-
Packaging returned products securely
-
Retaining return shipping documentation where appropriate
-
Contacting us promptly regarding damaged, defective, incorrect, or missing products
These responsibilities do not limit mandatory consumer rights.
32. Our Responsibilities
We aim to:
-
Provide clear order information
-
Provide transparent shipping information
-
Process orders within the stated processing timeframe under normal circumstances
-
Provide applicable tracking information when available
-
Respond to reasonable customer service requests
-
Provide return instructions when a return is accepted
-
Review damaged, defective, or incorrect-product claims
-
Process approved refunds in accordance with this policy and applicable law
33. Customer Service
If you have questions concerning:
-
Orders
-
Payments
-
Shipping
-
Delivery
-
Tracking
-
Returns
-
Exchanges
-
Cancellations
-
Damaged products
-
Defective products
-
Incorrect products
-
Missing products
-
Refunds
please contact our customer service team.
Company: Danfoss Power Electronics A/S
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
34. Registered Business Address
Our registered business information is:
Danfoss Power Electronics A/S
Bjerndrupvej 51
6360 Tinglev
Denmark
Please note that this is our registered business address.
Do not send returns to this address unless our customer service team specifically instructs you to do so.
Return instructions and the applicable return address will be provided after you contact us regarding your return.
35. Business Information
Legal Company Name: Danfoss Power Electronics A/S
Store Name: kaqyvj
CVR Number: 19883876
Registered Address:
Bjerndrupvej 51
6360 Tinglev
Denmark
Postal Code: 6360
City: Tinglev
Country: Denmark
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
Registration Start Date Provided: February 15, 2019
36. Website Information
The kaqyvj online store is operated by:
Danfoss Power Electronics A/S
The legal business information displayed on our website should be read together with our:
-
Contact Information
-
Terms of Service
-
Privacy Policy
-
Shipping Policy
-
Return and Refund Policy
-
Other applicable customer information pages
We aim to keep this information consistent throughout our online store.
37. Shipping and Delivery Summary
Our standard estimated timeframes are:
Order processing:
1–3 business days
Estimated transit time:
5–8 business days
Estimated total delivery time:
Approximately 6–11 business days
The 5–8 business day transit period begins after order processing has been completed and the parcel has been handed over for shipment.
These timeframes are estimates rather than guaranteed delivery dates.
38. Return and Refund Summary
Our standard return and refund conditions are:
Voluntary return window:
30 calendar days after receiving the product
Return method:
By mail according to the return instructions provided by our customer service team
Return authorization:
Contact us before returning the product
Return address:
Provided after the return request has been reviewed
Ordinary voluntary return shipping:
Generally the customer's responsibility unless otherwise agreed or required by law
Incorrect, damaged, or defective product:
Contact us before returning the product so that we can provide the appropriate solution and instructions
Approved refund processing:
Normally within 10 business days
Refund method:
Original payment method unless otherwise agreed or required by applicable law
EU statutory withdrawal:
Generally 14 days where applicable, subject to statutory conditions and exceptions
39. Consistency of Information
We aim to provide accurate and consistent information regarding:
-
Product prices
-
Product availability
-
Shipping charges
-
Processing times
-
Delivery estimates
-
Return conditions
-
Refund conditions
-
Business identity
-
Contact information
If you identify information on our website that appears inconsistent with this policy, please contact:
so that we can review the issue.
40. Mandatory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or restricted.
Where mandatory consumer protection law provides rights or remedies that are more favorable to the customer than this voluntary policy, the applicable mandatory law will prevail.
41. Changes to This Policy
We may update this Return, Refund, Shipping and Delivery Policy from time to time to reflect changes in:
-
Shipping arrangements
-
Fulfillment procedures
-
Customer service procedures
-
Return procedures
-
Business operations
-
Applicable legal requirements
The current version is the version published on our online store.
Material changes will apply in accordance with applicable law.
42. Contact Information
For questions about this policy or an existing order, please contact:
Danfoss Power Electronics A/S
Registered Address:
Bjerndrupvej 51
6360 Tinglev
Denmark
CVR Number: 19883876
Email: betwrite8797@gmail.com
Phone: +45 26 58 74 13
Store Name: kaqyvj
Customer Service Contact:
betwrite8797@gmail.com